About This Policy

​Skopeo SMSF Pty Ltd
ABN: 11 695 103 783

This Privacy Policy explains how Skopeo SMSF Pty Ltd ("Skopeo SMSF", "we", "us", or "our") collects, uses, stores, and discloses personal information in connection with our website skopeosmsf.com.au and the products and services we offer.

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By accessing our website or purchasing our products, you consent to the collection and use of your personal information as described in this policy.

Information We Collect

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We may collect the following types of personal information:

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Information you provide directly:
 

• Name, email address, and contact details (when you make a purchase, create an account, or contact us)

• Billing and payment information (processed securely by our third-party payment provider, Stripe  -we do not store your credit card details)

• Business details such as firm name and ABN (where provided during checkout or account creation)

• Any information you include in correspondence with us

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Information collected automatically:

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• Device and browser information (e.g. IP address, browser type, operating system)

• Website usage data (e.g. pages visited, time spent on pages, referring URLs)

• Cookies and similar tracking technologies (see Section 8 below)

How We Use Your Information

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We use your personal information for the following purposes:
 

• To process and fulfil your product purchases and deliver digital downloads

• To manage your account, subscriptions, and membership access

• To send transactional communications including purchase confirmations, download links, and subscription renewal notices

• To send service-related communications such as product update notifications and support responses

• To improve our website, products, and customer experience

• To comply with legal and regulatory obligations

• To protect against fraud, unauthorised transactions, and other liabilities
   

We will not use your personal information for direct marketing purposes without your consent. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.

How We Share Your Information
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We do not sell, rent, or trade your personal information to third parties.
 

We may share your personal information with the following third-party service providers who assist us
in operating our business:
 

• Stripe (payment processing) - processes your payment securely. Stripe's privacy policy is available at stripe.com/privacy

• Wix (website platform and hosting) - hosts our website and manages e-commerce functionality. Wix's privacy policy is available at wix.com/about/privacy

• Xero (accounting) - records transactions for accounting and tax compliance purposes

• Microsoft 365 (email and business operations) - manages our business email and communications

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These providers are only permitted to use your information to perform services on our behalf and are bound by their own privacy policies and applicable data protection laws.

We may also disclose your personal information where required or authorised by law, including to comply with a court order, regulatory requirement, or lawful request by a government authority

Payment Information

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All payment transactions are processed securely by Stripe. When you make a purchase, your payment details are transmitted directly to Stripe using industry-standard encryption (TLS/SSL). We do not store, access, or retain your full credit card number, expiry date, or CVV on our systems.

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Stripe may retain payment information in accordance with its own privacy policy and PCI-DSS compliance obligations.

Data Storage and Security

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We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.
 

Your personal information is stored on secure servers operated by our third-party service providers (Wix, Stripe, Microsoft 365, and Xero), which may be located in Australia or overseas (including the United States and the European Union). By using our website and services, you consent to the transfer of your information to these jurisdictions.
 

While we implement appropriate technical and organisational safeguards, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your personal information.

Data Retention

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We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including:
 

• Transaction records: retained for a minimum of 7 years in accordance with Australian tax law requirements

• Account information: retained for the duration of your account or subscription, and for a reasonable period thereafter

• Communication records: retained for as long as necessary to resolve enquiries and for our legitimate business purposes
   

When your personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

Cookies and Tracking Technologies
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Our website uses cookies and similar technologies to enhance your browsing experience and analyse website usage. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:
 

• Essential cookies: required for the website to function correctly (e.g. login sessions, shopping cart)

• Analytics cookies: help us understand how visitors use our website so we can improve it (e.g. Google Analytics, Wix Analytics)

• Functional cookies: remember your preferences and settings
   

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Your Rights

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Under the Australian Privacy Principles, you have the right to:
 

• Access your personal information that we hold

• Correct any personal information that is inaccurate, incomplete, or out of date

• Request deletion of your personal information (subject to our legal obligations to retain certain records)

• Opt out of receiving marketing communications

• Lodge a complaint if you believe we have breached the Australian Privacy Principles
   

To exercise any of these rights, please contact us using the details in Section 12 below.

Third-Party Links
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Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external websites you visit.

Changes to This Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

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If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint, please contact us:
 

Skopeo SMSF Pty Ltd  (ABN: 11 695 103 783)

 

• Email: info@skopeosmsf.com.au

• Website: skopeosmsf.com.au
   

If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner (OAIC):

• website: oaic.gov.au

• Phone: 1300 363 992